How Can We Help You?
Find answers to common questions or reach out to our support team
Getting Started
Quick Start Guide
New to RivalRecon? Learn how to set up your account and analyze your first competitor in minutes.
User Guide
Detailed documentation on all RivalRecon features and how to get the most out of the platform.
FAQ
Find answers to the most commonly asked questions about RivalRecon.
Frequently Asked Questions
How do I add a new competitor to track?
Simply navigate to your dashboard, click on "Add Competitor" and enter the product URL. Our system will automatically begin analyzing the product and its reviews, with results available in just 3 minutes.
How often is competitor data updated?
RivalRecon automatically refreshes competitor data daily, ensuring you always have the latest insights. You can also manually trigger an update at any time from your dashboard.
Can I export reports and insights?
Yes! All insights and reports can be exported in various formats including PDF, CSV, and Excel. Look for the export button in the top-right corner of any report view.
What marketplaces does RivalRecon support?
Currently, RivalRecon supports products from Amazon, Walmart, Target, and Shopify stores. We're constantly expanding our marketplace coverage based on customer feedback.
How do I upgrade or change my subscription?
You can easily upgrade, downgrade, or modify your subscription from the Account Settings page. Changes to your plan take effect immediately, with prorated billing adjustments applied to your next invoice.
Need Additional Help?
Our support team is available Monday through Friday, 9am-5pm ET. We typically respond to all inquiries within 24 hours.
Contact Support
For any questions, technical issues, or feature requests, please email our support team at:
support@rivalrecon.ioPlease include the following information in your support request:
- Your account email address
- A detailed description of the issue or question
- Screenshots if applicable
- Steps to reproduce the issue (for technical problems)
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